What this policy covers
It covers all payments collected by PlayPad Sàrl: court bookings paid online in the app or on a partner club’s booking page, the PlayPad Premium subscription and PlayPad Club Manager subscriptions. Marketplace ads are concluded directly between players and are not covered.
Court bookings
- Cancel: open the booking in the app (Bookings tab) or from the link in your confirmation email, then choose “Cancel”.
- Cancellation deadline: each partner club sets its own deadline (for example 24 hours before playing time). This deadline and any fees are shown before payment and repeated in the confirmation.
- Cancellation within the deadline: the amount paid is refunded in full to the payment method used (card or TWINT). The refund is issued immediately and usually appears within 5 to 10 business days depending on your bank.
- Late cancellation or no-show: the booking remains payable, unless the club offers a goodwill gesture. Contact the club directly or our customer service.
- Cancellation by the club (court unavailable, bad weather, closure): you are refunded in full, with no action required on your part.
PlayPad Club Manager subscription
- The subscription is monthly or yearly, depending on the plan, and renews automatically.
- Cancel: by email to contact@playpadapp.com, effective at the end of the current billing period. The period already started is not refunded, unless the club’s contract provides otherwise.
Disputing a payment
An amount looks wrong, a refund has not arrived, or you were unable to play? Write to support@playpadapp.com quoting the booking number or the date and amount of the payment. We usually reply within five business days and look for an amicable solution before any other step.
Payments are processed by Stripe. If you dispute a charge with your bank or TWINT, we provide Stripe with the booking records.
Governing law
This policy is governed by Swiss law. It supplements the terms of use and the legal notice of PlayPad Sàrl.